Who Can Help?

If you’re feeling like you need help or support, you’ve come to the right place. This website is a great starting point.

You can also contact us at the Youth Gambling Helpline. We can talk things through with you and connect you with face to face counselling or support groups.

Youth Gambling Helpline

The Youth Gambling Helpline is here to provide free support and information for any young people affected by gambling – whether it’s their own gambling or someone else’s. We believe in youth helping youth so we’re young too.

If you’re a parent, teacher, or any other adult concerned about a young person’s gambling, you are also very welcome to call us.

We can…

  • support you with any concerns you have
  • answer your questions
  • send you out an information pack
  • talk you through some strategies for stopping or reducing gambling
  • provide ongoing support – you can call us as often as you like, or we can call you to see how things are going for you

We can also connect you with other support options including face-to-face counselling.

Because it’s a toll-free number, you can call us free from any phone in New Zealand – including cell phones and payphones.

The Youth Gambling Helpline operates on Monday evenings from 5.00 pm – 8.00 pm and you can leave us a voicemail message at any time and we’ll call you back. When we call you, we won’t identify ourselves to whoever answers the phone unless you give us permission to.

Give us a call on 0800 654 659 or email us

Other helplines

Outside of our hours, you can also contact the Gambling Helpline 0800 654 655 seven days which is open Mon-Frid between 8.00 am and 10 pm and Sat and Sun between 9.00 am and 10 pm.

If you’d like to talk with a Maori or Pacific gambling counsellor:

  • Maori Gambling Helpline 0800 654 656 (Wed 5 – 9 pm, Sat 8 am – 12 pm)
  • Pasifika Gambling Helpline 0800 654 657 (Tue 6 – 10 pm, Thu 6 – 10 pm)

If you’re worried about some financial problems from gambling, either yours or someone you know, you can contact a financial counsellor:

  • Gambling Debt Helpline 0800 654 658 (Sat 12 – 4 pm)

Face to face counselling

Free face to face counselling sessions is available in many centres throughout New Zealand. It is available to people wanting to stop or control their gambling, and to people affected by someone else’s gambling. Lots of people find counselling useful because they can talk things through with someone who’s not involved in their situation.

A counselling session usually lasts about 50 minutes, although the first appointment may be a bit longer as you and your counsellor take this time to agree on how you’re going to work together. People often ask how long they will need to keep attending counselling sessions. There is no standard answer to that, as it varies from person to person. Some people find they’re feeling more confident about handling their concerns after one or two sessions, while others find they need more time to work through things. There is no charge for face to face counselling, regardless of how many sessions you attend.

The Youth Gambling Helpline or Gambling Helpline can help you to arrange the appointment.

Other support groups

In New Zealand there is….

  • Gamblers’ Anonymous (a support group for gamblers)
  • Gam-Anon (a support group for friends and family of a gambler)

There are GA and Gam-Anon meetings in most main centres. These are adult support groups so you may need to think about whether you’d feel comfortable attending. Maybe you’d like to take someone with you for support.

The Youth Gambling Helpline can give you the contact details for the support groups in your area.